Zachary RaberinCX ExplainedLollipops and BarbershopsThe psychological cost of an experience is an important part of CX. Read about how lollipops in barbershops exemplify this.5 min read·Apr 28, 2022----
Zachary RaberinCX ExplainedWhat Video Game Tutorials Teach Us About Designing Onboarding ExperiencesThere are four key attributes to good video game tutorial design. How can they be applied to other businesses’ onboarding experiences?8 min read·Apr 14, 2022----
Zachary RaberinCX ExplainedSushi and Napkin DoodlesCreating customer experiences is not about making impressions at every turn. It’s about creating one or two remarkable experiences.4 min read·Mar 17, 2022----
Zachary RaberFirst Principles Thinking and How It Revolutionized My ThoughtsI’ve begun a new research project (that I’ll likely talk about in another blog article). As anyone who knows me would expect, I immediately…5 min read·Mar 11, 2022----
Zachary RaberinCX Explained“Social Media” is two words, not one.Companies today view social media as one word, when really, it’s two: “social” and “media.” How do we put “social” back into our media?7 min read·Feb 17, 2022----
Zachary RaberThe Slack Status TakeoverI have to share something hilarious that I’ve been doing at work.2 min read·Feb 17, 2022----
Zachary RaberThe Information Age has made being an “expert” harder… and easier.This morning, I got a notification from YouTube that the channel Kurzgesagt had uploaded a new video. For those unaware, Kurzgesagt is a…4 min read·Dec 7, 2021----
Zachary RaberWhy Won’t We Pay $0.99 for An App?I recently spent $20.22 on a lunch combination platter and appetizer from a local Chinese restaurant. As I sat at my dining table, munching…4 min read·Dec 5, 2021--1--1
Zachary RaberinCX ExplainedWhy Startup Companies NEED a Solid Customer Experience StrategyStartups need every edge they can get. Focusing on their customer experience is an easy way to stand out and learn about their customers.5 min read·Oct 22, 2021----
Zachary RaberinCX ExplainedThe Peak-End Rule: How Emotions Play Into Customer ExperienceIn some of the classes I took at my university for my Client Development & Customer Service minor, I learned about something called the…8 min read·Oct 14, 2021----
